(Duration: 2 days)

Introduction

Today, with the advancement of technology, there is a great debate on how work has changed back to the era of the industrial revolution at the end of 19th century. The effect of technology has resulted in changing the nature of our work to become increasingly mechanised and specialised. But it is hard to change when you have been doing something the same way all these while. However, intense competition is forcing all organisations to consistently undergoing a series of change and be committed to improvement.

Quality is a standard by which we judge our work. It measures whether we did what we set out to do and is a standard by which customers measures our product or services. To establish quality guidelines, we must have a starting point and this is the main objective of this course.

Course Objective

Upon completing this course, the participants will be able to:

· Understand the changes in work that affect our working life

· Develop the right attitude toward change

· Balancing life activities for self-development

· Learn the quality improvement techniques to perform with excellence

· Increase productivity through quality work

Course Contents

· The changing scene in the workplace environment

· Balancing life activities

· Techniques to improve quality work

· Professionalism in workplace

Who Should Attend?

Managing Directors, Senior Managers, Managers and Executives