(Duration: 2 days)

Introduction

Effective Sales Supervisors and Managers of today require a different approach to both management and leadership. The changing business environment is producing new sales personnel that are proactive, self-managing and team oriented “knowledge worker”. As such, organisation’s effectiveness and success rest wholly on how well they manage the sales team for successful results.

As a result, Sales Supervisors and Managers have to face the challenges of enhancing their capabilities in order to effectively lead their sales team to achieve organisation goals.

Course Objective

Upon completing this course, the participants will be able to:

· Identify and improve their supervisory style

· Identify and apply supervisory skills effectively in their sales activities

· Improve their communication skills

· Apply motivation techniques in their different areas of responsibility

· Implement change to increase sales

Course Contents

· Managerial roles: planning, directing and controlling sales activities

· Leadership styles suitable in the supervision of sales team

· Communication skills

· Problem solving skills

· Motivating techniques applicable to motivate sales personnel

· Introduction to Change Management

Who Should Attend?

All Sales Supervisors and Managers