(Duration: 3 Days)

Introduction

Globalization, competitions, the ever fast-changing technological environment and other advancement have forced many companies to look for more competitive ways to grow. In order to win in this new business environment, all employees within the organisation must possess or acquire new set of competencies. This requires the improvement in the existing processes and workflows.

This training program is designed to equip participants with the relevant knowledge and skills on how to manage process improvement.

Course Objective

Upon completing this course, the participants will be able to:

· Understand the importance of “process view” when handling issues and challenges

· Identify the root cause of all the problems in a structured and systematic manner

· Develop strategies to solve any problem in a more effective way

· Apply the appropriate tools at the different stages of the problem solving process

Course Contents

Overview of Business Processes

· The changing world and its impact on industry

· The paradigm shift

· Assessing the competitiveness of the organisation

· What are business processes?

Managing Process Improvement

· Understanding the process view of work

· The importance of focusing on process improvement

· Types of process improvement

· The three strands of process improvement

Tools for Process Improvement

· The stages of process improvement

· Methodology and tools use for process improvement

· Team presentation on assigned MPI projects

· Improvement feedback by facilitators

Who Should Attend?

Senior Management, Managers, Executives and Supervisor.