(Duration: 2 days)

Introduction

Character clash is common everywhere due to different traits of behaviour that lies within each individual. Be it your superior or your subordinates, they can be difficult to you at times. This practical intensive training program is designed to provide the participants with the knowledge and skills on how to identify the different types of difficult behavior and choose the right responses to overcome it. This will lead to better working relationship and higher productivity at workplace.

Course Objective

Upon completing this course, the participants will be able to:

· Apply skills to address people according to their specific behavior

· Take power by taking actions and gain control in difficult situation

· Apply proper communication method improve relationship with other people

· Avoid the root causes of all common misunderstandings

Course Contents

Human behavior and personality

· Understanding the human behavior

· The “hot” and “cold” button

· Overview of the different types of personality

· The characteristics of the different types of personality

· Understanding the three modes of behavior

· The drawbacks to the different modes of behavior

Handling and understanding traits or character

· Identifying the types of traits or character

· How to deal with the different types of character

· The approach to diffuse verbal attack

· Dealing with criticism and ways to react to criticism

· Moving through criticisms and how to handle frustration

Listening and resolving conflicts

· Listening vs. hearing

· The importance of listening

· Listening to people with different traits

· Conflict resolution

· Confront vs. care front

· Approaches to resolving conflict

Who Should Attend?

Managers, Executives, Supervisors and those who want to improve their interpersonal skills